At BRONKS vzw, we understand that you place your trust in us, and we see it as our duty and responsibility to protect your privacy in return. On this page, you can find information about which data we collect when you use our website and/or purchase tickets, why we collect this data, and what we do with it.

Who owns this website?

This website is owned by BRONKS vzw.

Contact details:
BRONKS vzw
Marché aux Porcs 15–17
1000 Brussels
Phone: 02/219 99 21
Company registration number: BE0448 497 118

By using this website, you agree with our general terms and conditions. BRONKS complies with the GDPR.

Can I use the contents of your website?

No. The contents of this website (text, images, logos, trademarks, drawings etc.) are protected by intellectual property rights. You may not copy or disseminate the contents without explicit written permission.

Is the information on this website reliable?

We make every effort to keep all information on this website correct and up to date throughout the season. Despite our best efforts, mistakes can happen, and last-minute changes may take place. BRONKS vzw cannot be held liable for direct or indirect damage resulting from the use of the information on this website.

Our website also contains hyperlinks to third-party websites. The use of links to these websites or pages does not imply any implicit endorsement of their content.

What data does BRONKS collect about me?

BRONKS collects data that you provide voluntarily, e.g. when making a purchase or registering, as well as data that is automatically generated during your visit to this website. This data may include:

• your name, address, email address, and telephone number,
• your national registration number (for tax certificates),
• your date of birth and current academic year (when registering children for workshops),
• your order history and any discounts,
• your contact history, including emails and letters sent to our organisation,
• technical data such as your IP address, browser, and operating system.

How do you collect my data?

Through cookies

When you visit our website, cookies may be stored on your computer. These are only used to help tailor the website to your preferences as a returning visitor. We use cookies to ensure the website and web shop function properly, to keep track of your shopping basket, and to recognise you as a customer on your next visit.

These cookies do not track you on other websites. You can refuse or delete cookies via your browser settings, but please note that some features of the website may no longer function correctly.

When purchasing tickets

When you purchase tickets or request a school performance, you enter your own data into the online form. Certain fields, like the email address field, are mandatory when you select e-tickets. Your email address is only used to ensure your tickets are correctly received and to send you related information or similar events. We store this data in the CRM of our ticketing system, Ticketmatic.

Through the registration form for newsletters and print

You can subscribe to our newsletters or to our print materials on this website. Your subscription is subject to your explicit consent. You can change or revoke your consent at any time. We store your data in the CRM of our ticketing system, Ticketmatic, and in our email marketing software, Campaign Monitor.

Audience photos

We may take photos and videos during our performances. We store these images on secure servers and use them on our website, social media channels and promotional materials. We usually capture the artists and the atmosphere, but in some cases, audience members may be identifiable on photos. If you do not wish to be photographed, please speak to our photographer at the event.

Why do you collect my data?

BRONKS collects data for the following purposes:

Use of our services

Because tickets are personal, we need your (personal) data to process your order correctly. For example, to:

• deliver your tickets,
• ensure smooth entry to the theatre,
• apply the correct rates,
• inform you before or after your visit,
• contact you in case of changes or cancellations,
• inform you about similar performances that you might enjoy.

Marketing

We regularly disseminate information about our programme, both electronically (about 10 times a year) and on paper (about 4 times a year). You will only receive these bulletins after giving your explicit consent. You will never be registered for our newsletters or post automatically after a purchase. You can also change or withdraw your consent at any time by emailing info@bronks.be or by clicking the unsubscribe link at the bottom of the newsletter. 

Research and optimisation

We research the use of our website through Google Analytics. We use this anonymised data to improve our website and our communication.

How long do you keep my data?

We store your data and your order history for 5 years after your last ticket purchase. If you want us to delete your data sooner, please contact info@bronks.be.
Please note that if you choose to have your data deleted, we will no longer be able to inform you about programme changes or cancellations for any tickets you have purchased.

Who do you share my data with?

Your data is only shared with third parties if this is required for our operations. All of our partners operate in accordance with the GDPR.

• Ticketmatic – Our ticketing system 
  • BRONKS uses Ticketmatic for its ticket sales. Ticketmatic promises to comply with the rules of the GDPR. Ticketmatic will not use your data under any circumstances. They only have access to our sales dashboard to ensure the smooth operation of our ticketing system.
• Inventis – Our website administrator. 
  • The BRONKS website is managed by Inventis. Inventis promises to comply with the rules of the GDPR. Inventis will not use your data under any circumstances.
• Campaign monitor – Our email marketing software. 
  • Our electronic newsletters are sent though the Australian email marketing software Campaign Monitor. Campaign Monitor promises to comply with the rules of the GDPR. Campaign Monitor will not use your data under any circumstances.
• Other cultural institutions and partners at co-productions and co-presentations
  • In case of a co-production or co-presentation of a performance, BRONKS may occasionally share personal data with one of its partners, for the sole purpose of facilitating our services and activities – for example, shared ticket sales, administrative matters or joint communication around an event. 

How can I manage or delete my data?

You always have the right to:

• access your data,
• correct your data,
• have your data deleted,
• object to the processing of your data,
• withdraw your consent.

Please email info@bronks.be or call 02/219 99 21.

Please note that deleting your data means we can no longer provide certain services. You may miss out on notifications about programme changes or other useful information.

How can I make a complaint about my data?

In case of questions or complaints, please contact:

• info@bronks.be
• 02/219 99 21

If your complaint is not satisfactorily resolved, you have the right to file a complaint with the Data Protection Authority (Privacy Commission).

Which laws are applicable to this website?

This website is governed by Belgian national law. In the event of disputes, only the courts of the Brussels district have jurisdiction.