By purchasing or reserving a ticket, or by registering for a workshop, you agree to these terms and conditions. Please also consult our privacy policy. 

1. Tickets & performances 

• A ticket is only valid for the date, time and performance indicated on the ticket. 
• Please arrive on time. Latecomers will not be admitted, regardless of the reason. No refund or exchange will be granted. 
• Purchased tickets are non-refundable. If you wish to resell your tickets, you may use Ticketswap; BRONKS cannot be held responsible for this. 
  • In accordance with Article VI.53, 12° of the Belgian Code of Economic Law, there is no right of withdrawal for services related to leisure activities (such as performances, workshops and courses) when the contract provides for a specific date or period. 
• A reservation is only confirmed once payment has been received. Unpaid reservations will be released for sale 10 minutes before the start of the performance. 

2. Cancellation by BRONKS 

• BRONKS may cancel or reschedule a performance or activity due to force majeure (e.g. technical issues, illness of artists, extreme weather conditions, strikes, pandemics, safety risks, etc.). 
• Tickets are refunded only in the event of cancellation by BRONKS. 
• In the case of rescheduling, the ticket holder may choose between a ticket for the new date or a refund.

3. Workshops 

Year-long workshops 

• In the event of cancellation of a year-long workshop, an administrative fee of 10% will be charged, in addition to the sessions already attended. 

Holiday workshops 

• Up to 3 weeks before the start: refund minus a 10% administrative fee. 
• Less than 3 weeks before the start: no refund or exchange. 
• In case of illness: refund upon presentation of a valid medical certificate. 

4. Birthday parties 

• In case of cancellation less than 3 weeks in advance, an administrative fee of 10% of the total amount will be charged. 
• Purchased tickets are non-refundable. 

5. School performances 

• Changes in the number of pupils in attendance must be declared at the latest one month before the performance date.   
• For nursery and primary schools, a maximum deviation of 10% is permitted. 
• Complete cancellations must be made at least 2 months before the performance date. Any later cancellations will not be refundable. 

6. Groups 

• Groups accompanied by a supervisor may adjust their numbers up to 1 hour before the start. 
• Adjustments made on site will be charged in full. 

7. Liability 

• BRONKS is not responsible for loss, damage or theft of personal belongings. 
• BRONKS reserves the right to refuse entry to persons who do not comply with the house rules.